A Message from Executive Director Lennea Brown
RiverWoods is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.
This page is meant to be a helpful resource regarding RiverWoods’ operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.
Here’s how to …
Main Reception: (570) 522-6234
Virtual Visit Coordinators:
- Skilled Nursing: Nikki Steiner: (570) 522-6257
- Personal Care: Tammy Speece: (570) 522-6204
Executive Director Lennea Brown: (570) 522-6232
Personal Care Administrator Tammy Speece: (570) 522-6204
Skilled Nursing Care Center Administrator: Lisa Bowersox: (570) 522-3907
Our campus has begun to ease visitation restrictions in line with public health and state and local guidelines, but our health care neighborhoods remain closed to in-person visits. See visitation details below and see Reopening Plans & Strategy further down the page.
Screening & Safety Measures: We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
Personal Care and Skilled Nursing Care
- In-person Visits: We are currently scheduling 30-minute window visits for family members and residents of our personal care and skilled nursing neighborhoods.
- Virtual Visits: To visit with your loved via FaceTime or a tablet, please contact Nikki Steiner at (570) 522-6257 or Nicolle.Steiner@AlbrightCare.org
- Residents may welcome two guests at a time to their home for up to two hours.
- Visitors must first visit our Screening Station as they enter the campus. Masks are required in common areas of our community, and we ask that you avoid touching surfaces and practice 6-feet physical distancing, including one person to an elevator.
- Residents who leave the community for errands or day trips are required to follow our screening process upon return. Residents who leave the campus for more than 24 hours are required to self-quarantine upon return.
- Self-quarantine: Residents who self-quarantine are required to remain in their home for 14 days. We are currently providing delivery service of packages and meals. For details about this process, contact Heather Colpetzer at (570) 522-6200.
- Overnight guests are not permitted at this time.
Our dining venues are currently closed, but phased reopening plans are being developed. Daily menus continue to be provided for residents, offering a wide range of fresh meal options that are delivered contact-free, and free of charge, to their doors.
The Fitness Center is currently closed, but phased reopening plans are being developed. Walking trails are open! In addition, we have started outdoor classes with appropriate distancing and masking, and are scheduling one-on-one consultations. For a current schedule or more information call David Shoffler, Fitness & Aquatics Manager, at (570) 522-6176.
Residential Common Areas
- Housekeeping services can be scheduled by contacting Heather Colpetzer at (570) 522-6200.
- Housekeeping from external vendors for apartment and cottage residents is allowed. Screening is required. Vendor must contact Heather Colpetzer at (570) 522-6200 to obtain a copy of requirements prior to service being scheduled.
- The RidgeCrest Salon is scheduled to reopen on August 3. Our stylist, Shana, will be here on August 3 but only to schedule appointments and prepare the shop. All residents must go through the campus screening process prior to the appointment, at which time, you will receive a colored paper bracelet. The bracelet will permit entry to the shop. As there is no waiting area and Shana must clean the shop in between clients, we ask that residents do not come early to their appointments. Masks must be worn at all times by both the stylist and resident. To schedule an appointment, call the salon on or after August 3 at (570) 522-6203.
- The library is not open at this time.
- Ecumenical services are being taped and televised on Channel 956. Pastoral care calls and visits are ongoing.
- Transportation services on- and off-campus are currently closed.
- Walking trails are open, however fitness stations remain closed.
Mail & Online Grocery Delivery
- Mail and Packages: Apartment and cottage residents are receiving mail and packages as usual. All items for residents of our health care neighborhoods are stored for 5 days before distribution for residents’ safety, so please do not send perishable items.
- Online Groceries: Address deliveries to resident’s address and deliveries will be left at screening tent or sent to RidgeCrest. Perishable items are not permitted.
- On-Campus Grocery Services: Limited groceries are available on our campus through our dining partner Sodexo. They can be billed to residents and delivered contact-free to their home. Please contact Tony Faulkner at (570) 522-6234.
RiverWoods underwent universal testing of residents and employees of our skilled nursing center on July 14 and July 15 per Governor Wolf’s mandate.
Asbury Communities has worked aggressively to secure COVID-19 testing at all of its communities since early March, with a special emphasis on skilled nursing. As of July 10, close to 4,000 tests have been administered across our system, with a positivity rate of 1.6 percent.
Residential Living: A resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing or visit a local testing center. Please also notify Heather Colpetzer at (570) 522-6200 so that we may begin contact tracing on campus.
Personal Care or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Cleanliness has always been a priority at Asbury Communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.
Learn more about our prevention and infection-control measures.
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.
We appreciate your continued understanding and patience as we work through this process safely together.